Overview
Shiv Food Engineering ("we", "us") operates https://shivfoodengineering.com to provide information about our food processing machinery and to receive quote and contact enquiries from businesses and buyers.
This policy explains what personal information we collect when you use our website, how we use it, and the choices you have. We collect only what we need to respond to your enquiry and improve our website.
Information we collect
We may collect the following when you interact with our website:
- Contact details you submit: name, phone number, email address, company name, city, and country.
- Enquiry details: machine type, capacity requirements, messages, and any product you select on our quote form.
- Communication records: calls, emails, or WhatsApp messages if you contact us after submitting a form.
- Technical data: IP address, browser type, device type, pages visited, and referral source through standard analytics tools.
- Cookies: small files stored on your device to remember preferences and measure site usage (see Cookies below).
How we use your information
We use your information to:
- Respond to quote requests, product enquiries, and contact form submissions.
- Call or email you with specifications, pricing, and delivery timelines.
- Schedule factory visits at our Noida facility when requested.
- Process orders, invoices, and GST documentation for confirmed purchases.
- Provide installation support, warranty service, and spare parts after delivery.
- Improve our website content, product listings, and user experience.
- Comply with applicable laws, including GST and export documentation requirements.
Legal basis for processing
We process your data based on your consent when you submit a form, our legitimate interest in operating a B2B manufacturing business, and our need to perform a contract when you place an order with us.
You may withdraw consent for marketing communications at any time by emailing us or asking during a call.
How long we keep data
Quote and contact enquiries are retained for up to 3 years so we can follow up on your requirements and maintain business records.
Order, invoice, and GST-related records are retained for the period required under Indian tax and commercial law (typically 6 to 8 years).
Analytics data is retained in aggregated form and does not identify you personally beyond standard session logs.
Security
We use HTTPS encryption on our website and restrict access to enquiry data to authorised staff only.
No method of transmission over the internet is completely secure. Please do not send sensitive financial information through our contact forms; we will share secure payment instructions separately for confirmed orders.
Your rights
Depending on applicable law, including India's Digital Personal Data Protection Act, you may request to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete data that we no longer need, subject to legal retention requirements.
- Object to certain processing or withdraw consent for marketing.
Children
Our website and machinery sales are directed at businesses and adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy when our practices or legal requirements change. The date at the top of this page shows when it was last revised.
Continued use of the website after changes constitutes acceptance of the updated policy.
Contact us
For privacy questions or to exercise your rights, contact us and we will respond within a reasonable time.
Reach Munna Prasad Chaurasiya, Director, at shivfoodengineering@gmail.com or +91 80767 55092.
Registered address: E-18 Ground Floor, Noida, Sector-7, Noida - 201301, Uttar Pradesh, India. GST: 09ATQPC6647L1Z0.
Questions about this document? Contact our team or call +91 80767 55092.